Conflict, Negotiation, and Management Course

Interpersonal relationships are often characterized by unequal power relations. This power dynamic affects other areas including how people communicate with each other as well as how they participate in conversations and activities. This course uses Critical Systems Heuristics as a framework for understanding power dynamics in interpersonal relationships as well as understanding how conflict occurs. The participants are assisted to understand the different levels of stakeholder needs and interests. The sessions also explore different conflict management approaches and styles. Through discussions and group exercises, participants learn to recognize the value of conflict, identify its various sources, and express, appreciate, and manage resistance. This course is a must for people working with different stakeholders towards a common goal.

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