This course looks at emotional intelligence using a systemic approach. It seems the individual as being the identified patient or the symptom bearer of the sickness of the system. The approach then is to work through the individual participant to diagnose and treat the system. By re-aligning themselves, the participants can facilitate shifts towards a better and healthier organization. Using a personality assessment as a diagnostic, the participants are assisted to come to an understanding of themselves and the kinds of environments in which they function best as well as how to manage their energies in the areas that are not their strengths. They participants are also introduced to insights on the kind of tensions that accompany middle managers- pulled from the ‘top’ as well as pulled from the ‘bottom’- and hence the need to be self-defined. This element of self-definition is critical to ensuring motivation and high performance in managers and their teams.